DVSA - Driving Standards Agency

About the code

The Driver and Vehicle Standards Agency (DVSA) and the driving instruction industry place great emphasis on professional standards and business ethics.

This code of practice has been agreed between DVSA and the bodies representing ADIs listed at the end of this document. It is a framework within which all instructors should operate.

A person who gives lessons in a motor car in return for payment must be on the register of approved driving instructors (ADIs). To gain entry to the register the instructor is required to have passed the necessary qualifications to become a driving instructor.

Once fully qualified and on the register, ADIs are regularly tested by DVSA to check their continued ability to give instruction to an approved standard.

Personal conduct

The instructor agrees that:

  • they will at all times comply with the law and, in particular legislative requirements regarding the protection of personal freedoms, discrimination, data protection, trading standards, the workplace and road safety
  • they will at all times behave in a professional manner towards clients in line with the Standards in the ‘National standard for driver and rider training’
  • clients will be treated with respect and consideration and will be supported to achieve the learning outcomes in the ‘National standard for driver and rider training’ as efficiently and effectively as possible
  • they will ensure that their knowledge and skills on all matters relating to the provision of driver training comply with current practice and legislative requirements
  • they will try to avoid physical contact with a client except in an emergency or in the normal course of greeting

Business dealings

The instructor agrees that:

  • they will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request
  • on or before the first lesson they should make available to clients a copy of this code of practice together with their terms of business to include:
    • legal identity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted
    • the current price and duration of lessons
    • the current price and conditions for use of a driving school car for the practical driving test
    • the terms under which cancellation of lessons by either party may take place
    • the procedure for making a complaint
  • they must check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson
  • they will advise a client when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of the client’s potential for achieving the driving test pass standard
  • they will not cancel or rearrange a driving test without the client’s agreement - in the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSAtest fee
  • when presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and ensure that the vehicle is roadworthy

Advertising

The instructor agrees that:

  • the advertising of driving tuition shall be clear, fair and not misleading
  • claims made shall be capable of verification and comply with CAP Advertising Codes
  • advertising that refers to clients’ pass rates should not be open to misinterpretation and the basis on which the calculation is prepared should be made clear

Conciliation

The instructor agrees that:

  • complaints by clients should be made in the first instance to the driving instructor, driving school or contractor following their complaints procedure
  • if, having completed the procedure, the client has been unable to reach an agreement or settle a dispute they may seek further guidance:

Endorsement by ADI consultative groups

This code is endorsed by the following ADI consultative groups who represent driving instructors and schools:

TRAINWIZE Terms & Conditions  

We believe and pride ourselves to be fair and honest with all and any advice given over the phone or during the actual lesson. We will always aim to provide you with an accurate up to date assessment on how you are progressing and how may lessons you may need to not only pass your test but be a safe and confident driver. We will advise you to keep, move your test back or bring it forward and take your test sooner to allow you to pass faster, it will be a joint decision.  


    Please find below some basic ground rules so both parties have a clear understanding. 

 ·        Please make payments to your instructor before commencement of the lesson.  

·         Unless 28 hours’ notice is given, any lesson cancellations will be charged at your current lesson rate.

·         In the unlikely event the instructor has the right to withdraw the their tuition vehicle for the day of your test if, in the opinion of the  

          instructor that you are not deemed to be to the required test standard. 

·        TRAINWIZE cannot be held responsible for lesson cancellation due to mechanical breakdown, but will endeavour to find a replacement vehicle    

         as soon as possible. 

·        You will be supplied with your TRAINWIZE driving instructors phone number for all future communications. 

·        We are confident about our quality of service however in the unlikely event you have a concern it should be raised as soon as possible to help.

·        TRAINWIZE will abide by an equal opportunity policy and will not discriminate against Race, Colour, Creed, Gender, or Sexual Orientation. 

·        TRAINWIZE will provide the pupil with a dual controlled car in a clean roadworthy and tidy condition.

·        All TRAINWIZE driving instructors will present themselves in a professional manner and of smart appearance.

·        TRAINWIZE has a strict no smoking policy, but ask and we will provide an opportunity to stop were safe.


Full Terms & Conditions

Your Instructor

Your instructor is a self-employed franchisee of TRIANWIZE Driving School. 

Lessons

The contract for driving tuition is solely between you and Your Instructor, you and Your Instructors are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.

You must notify Your Instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid provisional driving licence.

TRIANWIZE Driving School acts as agent for Your Instructor if receiving Your payments for driving tuition, other than payments made directly by You to Your Instructor, where TRIANWIZE Driving School makes bookings with, or supplies any information or documentation to You, or processes any payments for Your lessons, they act as the agent of Your Instructor.

Cancellations

If you or Your Instructor wish to cancel a lesson a minimum of 24 hours prior notice should be given. Cancellations must be made directly between you and Your Instructors.

If you do not give at least 24 hours notice of cancellation Your Instructor will be entitled to charge for the lesson(s) concerned.

Payments and Lesson Bookings

You must pay for tuition in advance by using one of the following methods:

– Payment by cash/cheque direct to your TRIANWIZE Instructor (any cheque must be made payable to the Your Instructor)

TRIANWIZE Driving School has no responsibility to you for payments made by other means and further if you do pay Your Instructor directly by cash or cheque, you should obtain a receipt. TRIANWIZE Driving School accepts no responsibility for any payments made directly to Instructors or as otherwise stated in these Terms and Conditions.

Guarantee 

In the unlikely event that you feel you have not learned anything in your lesson we will give you next lesson free providing you make clear to your instructor at the end of that lesson and before you leave the training vehicle, so arrangements can be made for you.

Transferability of Lessons

You cannot sell or transfer lessons which have been purchased in your name to any other person without our consent.

Liability

Your Instructor, TRIANWIZE Driving School and/or TRIANWIZE The Driving School are not liable to You for any loss or damage caused where, and to the extent that:

– there is no breach of a legal duty owned to You by the relevant person or body;

– such loss or damage is not a reasonably foreseeable result of such a breach;

– any such loss or damage, or increase in the same, results from any breach or omission by You;

– any such loss or damage result from circumstances or matters outside of reasonable control of the relevant person or body.

Your Instructor, TRIANWIZE Driving School shall not, in any event, be liable for loses relating to any business interests You may have including, without limitation, lost profits, loss of opportunity or business or business interruption.

Change of Tuition Vehicle

Tuition vehicles are periodically changed, either permanently, when a vehicle is sold, or temporarily, due to mechanical or other problems.

TRIANWIZE Driving School will not be responsible for any losses (e.g. test fees) if the client chooses to decline lessons in the replacement vehicle.

Postponement of Lessons by TRIANWIZE Driving School

Lessons might sometimes need to be postponed at short notice due to illness, mechanical breakdown or some other emergency or unforeseen occurrence, a mutually agreeable alternative appointment will be made.

Every effort will be made to notify the client of the postponement as soon as practicable, however in some circumstances it may be difficult to notify the client in advance of their appointment time.

In all other circumstances TRIANWIZE Driving School will endeavour to keep all appointments, however when it is necessary to alter an appointment a minimum of 24 hours notice will be given.

Lessons in Clients Own Car

All driving lessons are normally conducted in the driving school cars.

On rare occasions tuition may be given in the client’s own car, this will only be done if the individual driving instructor is willing to do so, and they may require an initial driving assessment in the dual controlled driving school car before doing so.

The clients car must be legally roadworthy, taxed, insured and with a current MOT (when necessary).

The clients car must be insured for the use of the driving instructor to give professional driving tuition, and for the driving instructor to drive, this must be confirmed in writing by the clients insurance company.

The use of the clients car is entirely at the clients own risk, and neither the driving instructor nor TRIANWIZE Driving School will be held liable for any damage or accident howsoever caused.

There will be no alteration in fees payable in view of the increased risk and responsibility of giving tuition in a non-dual controlled vehicle.