Driving School in Durham

Terms & Conditions


    We believe and pride ourselves to be fair and honest with all and any advice given over the phone or during the actual lesson. I will always aim to provide you with an accurate up to date assessment on how you are progressing and how may lessons you may need to not only pass your test but be a safe and confident driver. I will advise you to keep, move your test back or bring it forward and take your test sooner to allow you to pass faster, it will be a joint decision.  

    Please find below some basic ground rules so both parties have a clear understanding. 

 

·         Please make payments to your instructor before commencement of the lesson.  

·         Unless 48 hours’ notice is given, any lesson cancellations will be charged at your current lesson rate.

·         In the unlikely event the instructor has the right to withdraw the TRAINWIZE tuition vehicle for the day of your test if, in the opinion of the  

        instructor is not deemed to be to the required test standard.  

·         TRAINWIZE cannot be held responsible for lesson cancellation due to mechanical breakdown, but will endeavour to find a replacement vehicle    

         as soon as possible. 

·         You will be supplied with your TRAINWIZE driving instructors phone number for all future communications. 

·         We are confident about our quality of service however in the unlikely event you have a concern it should be raised as soon as possible to help.

·         TRAINWIZE will abide by an equal opportunity policy and will not discriminate against Race, Colour, Creed, Gender, or Sexual Orientation. 

·         TRAINWIZE will provide the pupil with a dual controlled car in a clean roadworthy and tidy condition.

·         All TRAINWIZE driving instructors will present themselves in a professional manner and of smart appearance.

·         TRAINWIZE has a strict no smoking policy, but ask and we will provide an opportunity to stop were safe.


                                                      Trainwize Driving School, 7 Cotherstone Road, Newton Hall, Durham. DH1 5YN.   Telephone:  0191 3844812  -  07729385000. -  07910 110195 

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